FAQs - Acme Municipal Utility District

FAQs

The fastest way to get answers to some of the questions we hear most frequently from our customers and vendors.

How often does Acme MUD send bills?

Acme bills every other month, for the two months prior. Bills are due upon receipt. Customers can pay online, set up bill pay through their bank, or mail personal checks to 222 Acme Parkway, Acmeville, CA 95000

How are my rates determined?

Rates are calculated on a base rate for a certain amount of water, then a per-gallon usage rate for anything above that amount.

How do I qualify for rate assistance?

Rate assistance is available to homeowners and renters who live at the address for which they’re requesting assistance. The applicant’s name must appear on the bill. Applicants must meet the income eligibility requirements, which are based on the total gross income for all members living in the home.

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Updates

We update our updates often.

Acme Municipal Utility District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Acme Municipal Utility District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Contact our accessibility officer

Call us at (916) 900-6619 - fax (916) 222-0000

Ongoing Compliance Information

Compliance Officer

Acme Municipal Utility District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Acme Municipal Utility District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (916) 900-6619 - fax (916) 222-0000.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.